Virtual Webinars | 60 Minutes

Webinar Titles & Descriptions

BOND Negotiation Tactics: Part 1

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This webinar is intended for anyone looking to enhance their negotiation skills. Whether negotiating for time, money, or other resources, this training will help you gain confidence in your negotiation abilities in a short period of time.

I’m sure you have heard that to be effective in negotiations…

•       You need to win your partner’s trust – but HOW?

•       It needs to be win/win – but HOW?

•       You are negotiating with people, so be empathetic and confident – but HOW?

•       You must be prepared – but HOW?

•       You must understand your partner’s needs, desires, and motivations – but HOW?

Lena will teach you the HOW. She will guide the participants through four critical negotiation areas: Trust, BOND, Discover, and Plan.

• Trust – You will learn how to override your mind to have confidence even if you don’t have competence. You will discover the science of mirror neurons & emotional contagion and the effects your body language has on you and others. Overcome fear easily when you serve first.

• BOND – Lena’s negotiation method focuses on a shift in mindset using principled tactics that will allow you to get what you want without compromise or an alternative.

• Discover – Profile the person you are negotiating with. Learn about their personality preferences and their level of negotiation experience to be able to handle them expertly. Lena has uniquely discovered eight possible negotiation partner types and teaches you how to be a successful negotiator with each!

• Plan – Don’t wing it or leave your negotiation up to chance. Reverse engineer the conversation so that you have a sure plan to get what you want. 

BOND Negotiation Tactics: Part 2 

This is a continuation of Part 1. We will review Part 1 and then move on to learning more advanced negotiation tactics such as:

• Discovering what drives human behavior (the individual, social influences, situational constraints) and using that as leverage for success

• Using embedded commands purposefully to influence and persuade

• Assigning a positive trait in someone to influence the behavior you want from them

• Completing a planning checklist to prepare for anything.

After 30 minutes of training, all participants will be divided into teams and sent to different Zoom breakout rooms to conduct a negotiation exercise! Each team will act as the negotiator and the supplier. 

The SISCO Method of Advanced Interviewing to Get the Truth: Proven Rapport-Based Techniques from a Former Military Interrogator 

This webinar is designed for industry leaders who seek to uncover the truth. Whether you work in employee relations, human resources, mergers and acquisitions, sales, or any investigative role, this training will help you master your interviewing skills in a short amount of time.

Lena developed a non-accusatory, strategic interviewing method that she teaches to law enforcement, military, government agencies, and private sector personnel: it is called the SISCO Method. It is rapport-based, non-accusatory and strategic. The bottom line is this: no one will tell you the truth if they don't want to tell you the truth. Lena will teach you how to influence others, so they want to be open and honest. You will learn the fundamentals of human behavior and decipher the truths from the myths. She will teach the techniques she used on detainees, witnesses, suspects, and litigants that enabled her to break down the lies and create a safe environment so that they told her the truth – and thanked her later! 

Learn a powerful technique that breaks most peoples' will to resist telling the truth. You will re-think how you ask questions and approach others. You could be ruining relationships and revenue by merely asking close-ended questions. You could lose your reputation by saying a comment we tend to always use when trying to be empathetic. You could cause communication barriers and shut down a conversation by asking ineffective questions or tunneling vision on one topic.

Key Take-Aways:

In this webinar, you will learn:

• The six core competencies behind every successful interview

• How to gain trust before you even start the interview using the conversational hourglass

• How to ask effective questions and how to avoid seven ineffective ones that only cause confusion and frustration

• Powerful questioning techniques to uncover lies with accuracy and discover the truth

• You will learn how to avoid major mistakes inexperienced interviewers make that can lead a person to falsely confess to something or create a way out to hold themselves accountable

• Understand what the misinformation effect is and how to avoid it

• Lena’s go-to lie-exposing questions

• How to easily and accurately determine when someone has left out pertinent information (lied by omission)

Lena will retrain your brain to ask effective, open-ended questions that produce narrative responses and garner detailed information so you can make the right decisions. 

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Former Intelligence Officer Shares Human Intelligence Skills to Command Conversations: Detect Deception, Expertly Negotiate, and Elicit Information

This webinar is designed for industry leaders who want to enhance their human behavior and communication skills to excel in every conversation. Whether you are negotiating, trying to obtain critical information from someone who has their guard up, or aiming to validate information for truthfulness and accuracy, this training will equip you with all the right tools. This session serves as an excellent starting point to learn three essential techniques that you may wish to explore in greater depth later on.

Summary:  Effective communication strategies are the one thing that can make or break personal and professional relationships, set you up for success, or lead you to failure. When you master high-stakes conversations, you can connect with others, earn their trust, and encourage their honesty and cooperation. However, the way we express ourselves and the questions we ask can be off-putting and create communication barriers. We must be aware of how we communicate to ensure we do so with intention. 

Most people believe the only way to get information from someone is to ask for it. But, what if there was a better, more subtle approach to get the information we need while making people feel comfortable sharing it with you? Lena is an expert in that technique and will teach it to you.

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Negotiating can be daunting for many, as they know what they want but are unsure of how to get it. Over the past decade, Lena has developed a negotiation method that focuses on psychology and the human element. She has created an innovative way to assess your negotiation partner using her expertise in negotiation skills and personality profiles. Wouldn't you want to learn the best strategies for negotiating with an extroverted, unskilled Type A personality?

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Even using the best communication strategies out there, there are some people who will try to withhold truthful information. Lena will teach you sure ways to accurately identify when someone is lying and when they are telling the truth.  

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Key Take-Aways:

In this webinar, you will learn:

• A common myth many people believe about nonverbal communication

• The most accurate indicator of deception displayed in four distinct ways

• How a truthful person responds to a yes/no question and how a deceptive person does

• The single facial micro-expression of emotion that typically follows a lie

• About Lena’s BOND negotiation tactics and the key principles behind why she developed the Best Outcome to a Negotiated Deal 

• Two important negotiation partner types (NPT) based on personality assessments and the level of negotiation experience someone has and how to best handle them!

• Learn an elite conversational skillset that spy recruiters use in high-risk situations called elicitation to acquire delicate information

• Use four elicitation methods you can use in any conversation to acquire critical information without anyone knowing

Next Level Success: This Spy Skill Unlocks the Secrets to Being a Top Performer 

This webinar is designed for anyone who wants to learn an elite and advanced conversational skillset used by intelligence officers worldwide for decades to unassumingly collect high-value intelligence information without the other side knowing. This skill works and it’s why the intelligence field still uses it today for a myriad of intelligence operations. 

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Quickly defined, elicitation is an advanced skill set used to collect information from others without them being aware. Elicitation allows you to acquire knowledge without having to ask for it. Private and public sector organizations use elicitation as a business intelligence strategy to help them make more informed business decisions. Elicitation creates opportunities for you to meet key individuals and gain critical information in an unassuming manner. It also allows you to design the perfect scenario for a chance encounter with someone you want to meet. It prepares you to take advantage of a chance encounter that happens naturally, which can turn into a rewarding relationship. 

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Its value has been unknown and underestimated by the private sector. However, now you have the opportunity to learn a skill once reserved for elite military forces and high-level government agencies from an expert in this invaluable technique. Elicitation is a conversational skill set that enables you to gather critical information subtly; instead of asking direct questions, you use provocative statements to elicit responses. Lena is one of the very few global experts who has mastered the art of elicitation and provides training on how to use it successfully. 

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Participants will learn how to control and guide a conversation by using provocative statements in the form of six elicitation techniques to gather information without asking questions. It takes practice, but once you get comfortable avoiding questions, you will reap the rewards of this rapport-based conversational skillset. You will learn the psychology behind why elicitation works, and countermeasures to avoid answering questions to protect sensitive information. 

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Lena will teach you what exactly to say to provoke a response from someone. You will purposely create provocative statements to encourage people to willingly open up and provide you with objective and honest information. 

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Business leaders and salespeople are often unaware of elicitation, mistakenly assuming it simply involves interviewing, observation, role-play, and brainstorming. While all these techniques are beneficial to acquiring information, they are not elicitation. Discover what elicitation truly is, develop this essential skill, and become a top performer in your industry.

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Key Take-Aways:

In this webinar, you will learn how:

• To master the art of controlling a conversation using conversational bridges and transitions

• To draw out a response from someone who may be hesitant 

• To avoid questions that may be perceived as offensive

• Six proven conversational elicitation techniques skillfully designed to elicit a narrative response from someone and keep a conversation flowing effortlessly

• To avoid the elicitation spotlight effect and maintain your confident demeanor so as not to alert others which could lead to a lack of trust, communication shutdown, or a failed elicitation attempt 

• Fast, easy, and effective ways to build rapport and gain trust from others, so they want to share information with you

• To get the information you want out of anyone without concern concealing your objective(s).

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Everything You Need to Know About Body Language; How to Use It to Gain Trust and How to Analyze It to Know Who To Trust 

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Nonverbal communication is crucial to master because it requires a deep awareness of your body language and the messages it conveys. It also requires you to be mindful of others' body language to determine whether they are comfortable around you and if they are being open and honest with you.

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Nonverbal communication encompasses a wide range of behaviors, including facial expressions, body positioning while walking, standing, or sitting, as well as posture, gestures, and even the angle and direction of your feet. In this webinar, we will cover all these aspects and explore how body language can align with our spoken words or sometimes convey a different message entirely.

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While nonverbal cues are powerful, they are not the sole method for detecting deception. It is important to analyze spoken words as well. However, there are strong and accurate nonverbal indicators that can signal when someone is lying, so it’s essential to be able to recognize them quickly and easily.

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Key Take-Aways:

In this webinar, you will learn:

• How to convey confidence using their body language and how to suppress stress hormones to truly feel at ease – confidence attracts, insecurity does not!

• To properly identify seven micro expressions of emotion 

• About power zones and power poses and the physiological effect on the nervous system

• The truths and myths about analyzing body language and common gestures that are most often misrepresented

• How to baseline someone’s nonverbal behaviors so you do not incorrectly assume a truthful person is lying

• How to make the distinction between when someone is nervous and when someone is nervous because they are lying​

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Behavioral Leadership: Leaders Leveraging the Critical Knowledge of Human Behavior 

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This webinar is designed for all leaders - because we are all leaders! - who seek to know how to interact and lead their followers on a higher level using human intelligence. Human intelligence, or HUMINT, in the military, refers to the collection of information (intelligence) from people (humans) that demands the collector to be highly skilled in interpersonal communication. To do that, the collector must have a deep understanding of human behavior and what drives it. From the thoughts we think to the actions we take, how someone can persuade us to do something, and how we can influence others how to think. It makes sense of why some people are very analytical and make exceptional policymakers while others are theoretical and shine as creators.

As a leader, you MUST know your people, and, you must know yourself. From personality preferences, including how one handles change and how one prefers to communicate and make decisions, to what drives and motivates decisions. Knowing your people will help you best guide them to the right positions and careers. It will help be influential and trustworthy. 

In this webinar, participants will learn what drives behaviors (there is one key element!), explore personality preferences, and discover how to leverage this knowledge - what most don’t teach you!). We will also discuss the two most important drivers of influence: individual and social factors. Are you ready to be able to precisely read people?

Key Take-Aways:

In this webinar, you will learn:

• The primary factor that drives human behavior

• How no other person in the world can make you feel a certain emotion

• Effective strategies for managing your emotions and those of others

• How the individual and society influence our decision-making and beliefs, and if aren’t careful we can be persuaded to believe in something false

• All about personality preferences – from how we prefer to communicate, make decisions, and organize our tasks

• The three types of change style preferences and how they influence how we handle change

• Techniques to have a critical, objective conversation without emotions and how to encourage others to do the same.

This webinar is for anyone who wants a deeper understanding of human behavior to better understand people, communicate with them more effectively, and lead them more positively.